• New Chapter

    The global shift towards reprioritization, slowing down, conservation, and regeneration has brought traditional growth to a sudden halt. We are now forced to redefine what growth and innovation mean to us, not as faster, better, or bigger, but as more meaningful, respectful, and fulfilling.

  • EXAM-READY WITH Kunne

    Kunne is a digital learning platform that targets university philosophy students to prepare for exams. It applies learning strategies such as:
    Memorize better with flashcards & spaced repetition.
    Recent age-relevant events as examples instead of ancient ones.
    Abstract philosophy concepts are visualized and role-played in video.

    Case Report
    Link to product

  • A whiteboard displaying a schedule in Norwegian for a user test on Friday. The timetable includes different time slots for 'Ungdom' (youth), 'Lunsj' (lunch), and 'Helsesykepleier' (health nurse). Additional notes in red mention ages and gender, such as 16, 17, and 20 for youth, and references like 'jente' (girl) and 'gutt' (boy).

    CHILDREN & YOUTH RIGHTS – DESIGN SPRINT

    The Sprint is an effort by UNG Norway to develop a method/place for youth and children to check their rights in different situations. Initially, an initiative to address special-need children's needs, it is eventually made available for all children and youth

    Case Report
    Link to site

  • GOVT. APPROVED HEALTH APPS – SETTING STANDARD

    During the pandemic, the use of self-help health apps grew exponentially. Norway faced a mental healthcare problem, with long waiting times for treatment and no alternative relief. Other than patients downloading their apps, of course. This project is an effort to regulate self-help apps in the Norwegian market.

    Case Report
    Link to site

  • Telia TV rating on Bytt.no showing a poor score of 1.6 out of 5 stars based on 581 customer reviews.

    TELIA + GET CONVERGENCE – TERMS & CONDITION

    Telia acquired Get, a TV/Broadband (BB) company in 2018, making it the nation's second-largest TV, BB, and Mobile company in Norway. There are many differences in their T&C to harmonize. It is a pressing matter to solve as it caused many operational issues since acquisition.

    Case Report

  • Diagram of a continuous learning process, featuring people collaborating in the center. Surrounding text includes: Discover and connect, Learn and practice, Collaborate and contribute, Experiment and innovate, Upskill and grow.

    CORPORATE TRAINING AND UP-SKILLING STRATEGY

    Attrition in Capgemini Global was high and 40% was due to little to no professional growth. Our task was to create a new employment experience where employees are continuously intrigued in their roles, abolish compulsory corporate training, and project staffing that encourages growth and peer-mentoring programs.

    Case Report
    Link to site

  • Hospital emergency department with empty stretchers and medical equipment, highlighting flexible design features for expanding capacity and creating isolation zones. Text discusses pandemic readiness and infection control.

    DESIGNING A COMMUNITY HOSPITAL + HEALTH CAMPUS

    WIHC is an integrated health facility to be built in Woodlands, Northern Singapore by 2025. We are a team of behavior scientists and designers who collaborated with architects, doctors, and hospital operation managers to design a hospital and its service.

    Case Report
    Status of project today

  • A person installing or servicing fiber optic cables in a wall-mounted enclosure labeled "NetLink Trust," near a sign with the number 9.

    FIBRE BROADBAND – INSTALLATION TO OFFERING

    The project aims to discover the current state of SingTel's Fibre Broadband service and rethink the entire customer experience for Small Medium Enterprise (SME) customers. The outcome is a 1-2 year service blueprint.

    Case Report

  • Modern library with curved white bookshelves filled with books and two people browsing.

    THE FUTURE OF ACQUIRING KNOWLEDGE

    The Future of Acquiring Knowledge is a research and workshop project conducted by NLB Singapore to bring Civil Servants of various backgrounds together to discuss: the Future Role of Public Libraries in the fast-advancing digital and AI era.

    Case Report

  • LUXURIOUS SELF-SERVICE IN BOUTIQUE HOTEL

    Village Hotel in Katong Singapore is a boutique hotel that wants to offer five-star hotel amenities ie. laundry/ironing service, a shop to stock up their mini-bar, and self-check-in/out. Our task was to design a behavior change to encourage more DIY that elevates the hotel experience.